Cintra were once again delighted to sponsor the Service Network Culture for Success Awards, which this year received a record number of applications from companies eager to demonstrate the vital role employees play in their success.
Cintra were honoured to present the award to large Category winner, customer contact centre, e-commerce fulfilment and online retail organisation, Spark Response. The company described its culture as being based on clear thinking, candour, dignity and respect – all of which were evident to the judges. They have a proactive management style and encourage and reward staff not only for going the extra mile but for contributing to innovation in the business, which continues to go from strength to strength.
All entrants are judged against four key criteria: staff development, customer service, business growth, and contribution to the region; and are judged in categories according to their size.
The overall winner was announced as Barclays Contact Centre, Sunderland. The judges felt the organisation is an outstanding example of an international brand that has allowed its local contact centre employees to personalise its procedures and service offering for the benefit of its staff and customers. The culture and values are lived and breathed from the top down with a real sense of community amongst the staff.
Service Network introduced a Special Award this year to recognise where an organisation has excelled in a particular area within their application. Cintra were delighted that the winner of this award was client BALTIC Centre for Contemporary Art, for their tremendous contribution to the region over the past 12 months. Becoming the first non-Tate gallery to host the Turner Prize is a fantastic accolade and it created a welcome boost to the local economy.
Carsten Staehr, CEO of Cintra said: “The Culture for Success Awards is unique in that they are about the people who make companies work. The Awards recognise the impact that motivated engaged employees have on customer service and ultimately profitability. The companies shortlisted have demonstrated the key ingredients required for a successful culture and we should be extremely proud to have them on our doorstep.”