The Culture for Success Awards were created to applaud the expertise, talent and passion in the region. This year’s event saw a record number of entries, with only 3 companies in the running for the medium sized category.

Cintra’s CEO Carsten Staehr commented: “As our customers are at the heart of everything we do, the right culture is a key element in delivering the type of customer service that will not only meet, but will exceed the expectations of even the most demanding and discerning of clients. The commitment to continuous developing our people and meet the expectations of our customers has obviously paid dividends and we are all delighted that Cintra HR & Payroll Services has picked up this prestigious award.”

Applicants were required to demonstrate how they had inspired a ‘Culture for Success’ over the past twelve months and show evidence of how the organisation had developed a culture that fosters success in all areas of the company.

All entrants were judged against four key areas: staff development; customer service; business growth; and contribution to the region, and judged in categories according to the number of employees.

Neil Warwick, Chair of Service Network said: “These are great Awards; they are about the people who make companies work. In such difficult economic times it is those companies who recognise the impact that good employees have on customer service and profitability, that will not only survive the recession but accelerate out of it.”

Cintra HR & Payroll Services, winner of the Medium Employer Category, was described by judges as ‘a real gem’.

“This HR and payroll company, tucked away at the top of Gateshead High Street is responsible for processing the pay slips of more than 160,000 people per month and their bureau team process more that £1.2 billion worth of BACS payment per year. The judge’s initial impression at their visit was a relaxed environment – they discovered however that this belies an ambition, incredible work ethic and a commitment to the provision of an astonishing level of customer service. The company has ambitious growth plans and has invested in the development of cutting edge payroll and HR software.”

Suzanne Cowen, Operations Director at Cintra commented: “I am so proud to work for an organisation which, despite our current economic climate, manages to grow and continually succeed. This is a reflection on the attitude and involvement of staff in all areas of the business and the culture we promote. Winning this award corroborates our intention of building a successful company around a culture steeped in excelling in customer service and staff development. Cintra is a fantastic place to work!”


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