Cintra HR & Payroll Services is an established and respected company with 40 years of experience offering award-winning HR & Payroll solutions to businesses, including payroll outsourcing.

Our Outsourced Services department act as an extension of our customers’ team, taking care of their payroll process and allowing them to benefit from a wealth of expert knowledge and industry experience. At Cintra we pride ourselves on providing excellent customer service which means we are always on hand if clients need advice or support.

Roles and Responsibilities

  • Accurate payroll processing – from start to finish within the agreed timeframe
  • Producing Employee documents, RTI and pension files
  • Processing HMRC and 3rd party payments on time
  • Carrying out day to day payroll tasks
  • Running complex payrolls
  • Liaising with clients and building rapport
  • Holding meetings with clients as part of the grading project
  • Creating statutory payment rules, schedules & top up
  • Using imports for data processing
  • Creating complex reports, imports, functions & set ups on company level
  • Manual calculations – starters & leavers, tax & NI, SL, pensions
  • Payments after leaving & leavers’ payments
  • Early payroll runs & re-runs
  • App levy, ER allowance, Small ER relief – calculations and implementation
  • Payroll reversals/corrections + EYUs
  • Liaising with HMRC
  • Checking colleagues’ payrolls
  • First point of contact for Administrators’ queries
  • Working closely with the Team Leaders on creating & improving procedures
  • Getting involved in (inter)departmental projects
  • Assisting with implementations of small payrolls
  • Taking on payrolls handed over from Implementation
  • Taking an active role within the team ensuring a smooth running of the team
  • Responding to clients’ service quality concerns as the first point of contact
  • Responding to clients queries re pricing + application of price list
  • P11d processing
  • Holding training sessions with junior colleagues on the above-mentioned processes/regulations
  • Monitoring training requirements & team progress
  • Working with other Senior Administrators to ensure consistency of service provisions
  • Working with other Senior Administrators on ad-hoc projects

Reporting to

This role reports to the Team Leader


  • Excellent understanding of Microsoft Office – Excel in particular
  • Excellent numeracy skills
  • Excellent knowledge of pension & AE rules
  • Excellent understanding of HMRC legislation and statutory payments
  • Advanced knowledge on court orders


  • Excellent team player – able to spot the team’s and departmental needs
  • Adaptable, fast & eager learner
  • Highly resilient and able to remain calm in pressurized environment
  • High-level attention to details, with almost zero marginal errors
  • Good written & verbal communication skills
  • Strong planning & organizational skills
  • Good working ethic – Role model for Cintra’s values
  • Able to step up when Team Leader not available
  • Good training and mentoring skills
  • Confidence in working autonomously & solving system issues
  • Sound judgement
  • Taking initiative to innovate on existing processes

Experience and Qualifications

  • Over 4 years of payroll experience
  • Experience in training junior colleagues
  • Experience in dealing with clients’ complaints

To Apply

Please send your cv and cover letter to

This job description is intended as a guide to your duties.  You may be required to undertake additional or new duties from time to time to ensure the most efficient use of available resources and to meet the Company’s business needs.