Cintra HR and Payroll Services are looking to recruit a Payroll Support Consultant to join the existing support team. The role involves providing solutions to software related queries. You must be able to deliver an excellent customer experience, be able to cope under pressure, have superb communication at all levels and have the enthusiasm to learn new skills. Reporting to the Head of Support, this is a key hire, and an integral part of a busy and exciting team

Your responsibilities will include:

• Providing high quality 1st line support services to customers and departmental colleagues
• Clearly communicating progress issues and risks to the appropriate stakeholders
• Retaining ownership of risks and issues, escalating where necessary
• Maintaining an up-to-date knowledge of company products, services, methodologies, policies, procedures and customers
• Attending training courses to develop relevant knowledge and skills
• Keeping up to date with payroll and HR policies and legislation by reading relevant literature, HMRC bulletins and internet research
• Identifying additional commercial opportunities and communicating to the appropriate level
• Corresponding with clients in a professional and friendly manner
• Accurately maintaining the company CRM system
• Creating and maintaining customer relationships
• Contributing to product enhancement through the use of CRMS
• Attending and participating in meetings and project activities
• Complying with published security policies that are applicable to the role and related activities

Who we are looking for:              

  • Excellent written and oral communication across all levels; customers through to management
  • Excellent understanding of payroll and HR legislation with associated calculations
  • Ability to work and stay calm under pressure
  • Ability to respond enthusiastically to client enquiries
  • Excellent numerical skills
  • High level of accuracy and attention to detail
  • IT literate, including a good working knowledge of Microsoft Word and Excel
  • Ability to maintain and foster close working relationships with clients
  • Logical thinking and problem-solving skills
  • Organised and methodical
  • Able to meet strict deadlines
  • Honesty and respect for confidential information
  • Ability to work well as a team

Salary

£23k – £25k per annum

If you think you have what we are looking for and are looking for a role that you can make your own and really help to drive our Company forward, please send your CV and covering letter telling us why you think we need you to
recruitment@cintra.co.uk.

Closing date for application is 4th May 2021