At Cintra, we offer much more than just HR & Payroll Solutions; we pride ourselves on providing a support and development service that is second to none. Our Support Team offer help and advice on the telephone or via email. We can also access your system online, under your control, so we can log in, investigate any problems and fix them on the spot.

The team has a wide variety of skills, ranging from practical payroll management to in-depth IT knowledge. The team who design and develop the system are able to offer additional advice and support if required.

We know how important speed is when you have a problem that needs fixed, so our friendly Cintra Rapid Support Team are at hand to understand what you need and when you need it by. If you query is urgent or something we can help you with on the spot, our Rapid Support Team will help you there and then. We also have a Planned Support Team who are there for your additional requirements such as scheduled support, complex projects or any additional enhancements that you may like to add. Our way of working ensures you get the support you need, when you need it.

Our full support service is available Monday to Friday 9am to 5:30pm providing:

  • Rapid access to support staff
  • Problem analysis and identification
  • All relevant statutory legislative upgrades
  • Regular product enhancement
  • Day to day advice on operational issues
  • Advice on payroll legislation
  • General advice, guidance, support and reassurance

You can contact our support team by telephone on: 0191 478 7000

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