Supporting Rigby & Peller’s small team with in-depth payroll knowledge

As a family-run retail business with 60 employees, Rigby & Peller count on Cintra’s payroll expertise to keep their monthly payroll running smoothly. With a close-knit team and a dynamic workforce across their 7 stores and head office, they rely on our knowledgeable payroll specialists to handle the ins and outs of payroll—so they can focus on what they do best.

From complex adjustments to everyday queries, Cintra’s outsourced payroll services give Rigby & Peller peace of mind by filling the gaps in their technical payroll knowledge. Having partnered with us for a number of years, here’s how we support their small business payroll.

What I appreciate most is knowing there’s always someone at Cintra who can help when I need it. The team is incredibly supportive, especially with the more complex parts of payroll that don’t come up often like maternity leave schedules or pension changes. Having that expert guidance gives me real peace of mind.

— Karen Pender, Office and Payroll Manager

The challenge

Small payroll team: At Rigby & Peller, a compact head office team manages day-to-day operations, with one person balancing payroll responsibilities alongside many other tasks.
Limited expertise: With each team member wearing multiple hats, there's little time to dig into the complexities of payroll. This often leaves them without the specialised knowledge needed to handle challenging payroll issues.
Employee turnover: Staff departures sometimes lead to overpayments, as employees leave soon after payroll is processed—creating added stress when it comes to recovering those wages.
Manual data entry: Although their payroll process is relatively straightforward, Rigby & Peller handles payroll adjustments manually—especially when it comes to changes for overtime, holiday pay, and sick leave.

The solution

Expert payroll support: Cintra’s team processes Rigby & Peller’s payroll and guides them through more complex situations—from maternity leave to pensions to attachment of earnings.
Real-time support: Rigby & Peller’s payroll manager can reach out to Cintra by phone or email anytime for fast answers to payroll questions, providing reassurance and minimising the risk of errors.
Custom reporting: With Cintra, Rigby & Peller can quickly create and download customised reports, giving them instant access to essential data like sickness records in just a few clicks.
Employee Hub app: Cintra’s Employee Hub app allows Rigby & Peller employees to view their payslips from their phones, reducing the need for manual payroll support and freeing up more time.

The benefits

Expert guidance: Cintra’s outsourced services team brings Rigby & Peller the payroll and compliance expertise they need, filling any knowledge gaps so their team can focus on other priorities.
Accessible data: Cintra’s tech-enabled service gives Rigby & Peller full visibility into their payroll, with custom reporting options that save valuable time on manual data.
Confidence in payroll accuracy: Cintra’s team double-checks key payroll entries, like new starters, making sure everything is accurate and helping Rigby & Peller continue their high standards of accuracy.
Employee satisfaction: The new Employee Hub app has been a hit with Rigby & Peller’s team, upgrading the accessibility for the team and boosting overall satisfaction with their payroll experience.

The ability to create and download exactly the reports I need is invaluable to me. It saves such a lot of time and is so simple to use, which is a huge benefit. If I need a specific report, like a sickness report, I can just download it straight from Cintra—things like that make my job so much easier.

— Karen Pender, Office and Payroll Manager

BROCHURE

Payroll outsourcing with Cintra

Whether it’s lack of knowledge and expertise or time-consuming, manual processes… in-house payroll can be a chore. That’s why Cintra’s qualified payroll outsourcing professionals become a true extension of your team; to deliver the hard work for you.

Supporting Rigby & Peller’s small team with in-depth payroll knowledge

The challenge

The solution

The benefits

BROCHURE

Payroll outsourcing with Cintra

Registered address

Useful links

Newsletter sign up

Follow us

Ready to see a Cintra demo?

Supporting Rigby & Peller’s small team with in-depth payroll knowledge

The challenge

The solution

The benefits

BROCHURE

Payroll outsourcing with Cintra

Download your payroll outsourcing brochure

Registered address

Useful links

Newsletter sign up

Follow us