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CASE STUDY

108%

increase in processing capacity for payrollers using our payroll bureau software. 

60%

reduction in errors on average for
each payroller processing client
payrolls. 

Transforming Cintra’s outsourced services with our payroll bureau software

We’ve been in the business for over 40 years, with countless years of combined payroll experience in our outsourced services team. We’ve experienced every other platform on the market, and we knew that payroll bureau software could be better. 

Multiple disparate systems, fragmented communication, manual errors, spreadsheets. The challenges we all know so well. So, we set out to bring payroll bureau software back to life, with the goal of actually solving the challenges that too many payrollers still face day-to-day. Here are the results that your payroll bureau can see, too. 

What I really appreciate about this software is how it automatically checks everything based on the rules we’ve set up. It takes away a lot of the manual reconciliation we used to have to do, which was always a pain point. Now, we can trust that the system will catch any issues, making our payroll processing much smoother and more accurate. It’s a huge time-saver and has definitely reduced the stress in our daily work.

— Agnes Plewa-Weir, Head of Operational Readiness 

The challenge

  • Disparate systems: Using multiple different systems that didn't communicate well with each other, leading to data silos and inefficiencies.
  • Fragmented communication: Communication scattered over emails, external portals, and even postal services, causing client confusion and delays.
  • Manual work and errors: Time-consuming manual payroll calculations prone to errors, especially with date-driven tasks.
  • Client misunderstandings: Frequent misunderstandings with clients due to unclear or incorrect data input, often resulting in client dissatisfaction and complaints.
HR and payroll for small business, Payroll and HR Services for Small Business, Payroll services for small business, HR services for small business, emergency payroll services

The solution

  • Standardised data collection: Providing a portal for clients to enter their data, consolidating everything into one place and creating uniformity across all clients.
  • Centralised communication: Streamlining all client communication through Cintra Cloud, reducing confusion and keeping everything in one place.
  • Date-driven functionality: Automating date-driven tasks directly within the platform, reducing manual calculation errors.
  • Automated validation and checking: Automatically checking everything based on rules we’ve set up in line with processing and legislation, boosting compliance and accuracy.
  • Data transparency for clients: Providing clients with real-time access to their payroll data through a cloud-based portal, reducing data errors and misunderstandings.

BUREAU SOFTWARE BROCHURE

Find out more about Cintra Bureau—the tried and tested payroll bureau software guaranteed to increase your payrollers' efficiency and improve their accuracy.

Download your Cintra Bureau brochure


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The benefits

  • Highly secure data: The platform provides secure cloud storage that prioritises cybersecurity, ensuring that sensitive information remains protected.
  • Service continuity and accessibility: With data and communication centralised, there are no concerns over accessing important information when key members of the team are unexpectedly absent.
  • Better client relationships: Clear, standardised communication and data processes reduces client disputes and improves relationships.
  • Improved compliance: Automated compliance checks help us stay on top of regulations and lower the risk of non-compliance.
payroll software, cloud-based payroll software, UK payroll software

The results

108% increase in capacity

  • Our payrollers are able to manage a much larger volume of payroll requests while maintaining service quality.

60% reduction in errors

  • With accurate payroll data flowing through the client portal, our payrollers seen a 60% reduction in errors.

0.0027% error rate

  • Thanks to Cintra Bureau making it easy to spot mistakes, the average error rate while using the software is almost 0%.

The real strength of this software is that it’s cloud-based, meaning all our data and communication are stored securely in one place. We no longer need to rely on emails or other external systems to manage our clients. Everything is now easily accessible, even if someone is out of the office. This centralisation has made our processes much more efficient, and it’s reduced the chances of things getting lost or overlooked.

— Nik Brooks, Head of Outsourced Services 

See Cintra Bureau in action

We’ll show you Cintra’s cloud-based software, and you tell us about your needs and challenges. Together, we’ll find the perfect HR solution for your organisation.

Ready to see a Cintra demo?

Share your contact details with us and we’ll be in touch soon.


Book a demo

Registered address

Maling Exchange, Hoults Yard
Walker Road, Newcastle upon Tyne
NE6 2HL

Phone: 0191 4787000
Email: info@cintra.co.uk

Registered in England and Wales
Company No. 03248469

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